Returns and Refunds
For unwanted / buyer’s remorse items – all returns accepted within 30 days after receiving the item, refund given as money back (no exchanges), Returns must be in the same condition when received as when shipped, if not and package is opened or damaged no refund is given. There is a 15% restocking fee on items and shipping chargers for shipping items back. Buyer pays for shipping.
Buyer’s remorse includes, but is not limited to: Accidental orders/ordering incorrect items. A product does not perform as expected but is not defective or damaged (Please note that not all items can be returned if opened such as consumable products). Please contact us to inquire if your opened item qualifies for a return prior to returning.
ITEMS DAMAGED IN TRANSIT OR DEFECTIVE ORDERS – THESE ARE PROCESSED BY OUR CUSTOMER SERVICE REFUNDS DEPARTMENT. PLEASE CONTACT US DIRECTLY. For damaged and defective items – if we request to ship back, shipping is not required to be paid by the buyer.
DAMAGED ORDERS: We must be notified immediately of orders that arrive with damage. It is the customer’s responsibility to thoroughly inspect packages before signing for them. If the driver will wait, please check the package and have them note any damage to the product. Inform us immediately that you have received a damaged package. If signature is not required for delivery, if you are unable to accept delivery. PLEASE CONTACT US DIRECTLY FOR PROCESSING.
DEFECTIVE ORDERS: If an item is defective or we made an error processing your order, PLEASE CONTACT US DIRECTLY FOR PROCESSING.
Manufacturer’s Guarantees: Our product has a 90 warranty against all parts and labor. If for any reason, you are not satisfied please let us know and return it for a refund. Please contact us before returning your product to receive instructions on how to return product.
UNDELIVERABLE/INSUFFICIENT ADDRESSES: We are not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned a refund will be issued. All shipping costs and up to a 15% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address.
CANCELLATIONS: We have a built-in automation to ship products as quickly as possible to ensure timely receipt of your order. Orders cannot always be cancelled but if you request cancellation we will do our best to stop the order before processing. Orders can usually be cancelled up to 45 minutes after the order is placed. To ensure your cancellation request is easily noticeable sure to use “cancellation” as the email subject. After an order is shipped, we are unable to cancel or modify the order. This includes the shipping address. If your order has already shipped, please accept the package and contact us for return authorization to return the package for a partial refund.
LOST SHIPMENTS & OTHER ORDER ISSUES: If you have not received your order and tracking shows it has been delivered you must report it to us within 10 days of the shipping date. Tracking is provided via your Amazon account so you can monitor the shipping process.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org